Shipping Policy

Last updated: October 23, 2026

1. Order Fulfillment and Shipping Locations

Elovrane LLC operates https://elovrane.com/ and sells new women's sleepwear, loungewear, and intimates.

Orders are fulfilled from available inventory at our Arizona operation or an appropriate third-party fulfillment facility. Depending on product availability and delivery arrangements, an order may be dispatched from different fulfillment locations.

If items from the same order are shipped in separate parcels, we will not charge an additional shipping fee solely because the order was split into multiple shipments. The dispatch location may vary depending on inventory and fulfillment arrangements.

2. Supported Delivery Destinations

United States

We currently accept eligible deliveries to the contiguous United States. We do not ship to Alaska, Hawaii, PO boxes, APO/FPO or other military mail addresses, or locations that our delivery carriers cannot serve.

Some remote or inaccessible locations may also be excluded. Delivery eligibility is confirmed through the shipping options available at checkout.

Supported European Destinations

We currently support delivery to the following European destinations:

  • Austria
  • Belgium
  • Czechia (Czech Republic)
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Lithuania
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Spain
  • Sweden

We currently do not offer delivery to the United Kingdom, Canada, Australia, or other countries not listed above.

All orders are subject to applicable laws, sanctions, carrier restrictions, payment verification, and delivery availability. We cannot accept orders for destinations that we cannot legally or operationally service.

The currency displayed on the website does not determine whether a country is eligible for delivery. Please confirm that your delivery country is supported and selectable at checkout before placing an order.

3. Order Processing and Estimated Delivery Times

Orders are normally processed and handed to the carrier within 1–2 calendar days after payment and order confirmation. Processing may take longer if additional order verification is needed, an item is temporarily unavailable, our fulfillment facility is closed, or seasonal demand affects operations.

Processing time is separate from carrier transit time. The estimates below refer to the period after the carrier receives your parcel and are not guaranteed delivery dates.

Contiguous United States

  • Order processing: Normally 1–2 calendar days.
  • Estimated transit time: Approximately 1–5 business days after carrier handoff.
  • Carriers: DHL or FedEx, depending on the shipment.

Supported European Destinations, Including Norway

  • Order processing: Normally 1–2 calendar days.
  • Estimated transit time: Approximately 2–5 business days after carrier handoff.
  • Carriers: Generally DHL Express or FedEx international services, depending on the shipment.

Actual delivery times may vary because of customs inspections, weather conditions, carrier disruptions, public holidays, remote delivery locations, or other circumstances outside our reasonable control.

Expedited shipping, where available, is intended to reduce carrier transit time. It does not shorten order processing time or customs clearance procedures.

We will make reasonable efforts to communicate material delays and provide updated delivery information when available. Nothing in this section limits any delivery deadline or consumer remedy required by applicable law.

4. Shipping Fees and Free Shipping

Our currently stated shipping rates for supported destinations are:

  • Standard shipping: USD 7.99.
  • Expedited shipping: USD 12.99.
  • Free standard shipping: Eligible orders of USD 129 or more.

Free shipping applies to standard shipping only. Expedited shipping is not automatically included in the free-shipping offer.

Where the website displays prices in a converted local currency, the applicable shipping threshold and charges will be shown at checkout. The final shipping method, currency, shipping charge, applicable discounts, taxes collected by us, and total order amount will be presented for your review before payment.

Shipping charges and free-shipping eligibility are calculated according to the applicable checkout rules. We will not add an undisclosed remote-area fee, oversized-package fee, or additional split-shipment charge to an accepted order.

If your delivery address is not supported, checkout may be unavailable for that destination. We will not substitute an unexpected shipping surcharge for an unsupported delivery option without your informed agreement.

5. Taxes, Customs Duties, and Import Charges

Applicable taxes collected by Elovrane will be displayed at checkout where required. Shipping charges collected by us will also be disclosed before you complete payment.

For international shipments, additional import VAT, customs duties, brokerage fees, or carrier clearance charges may apply depending on the destination, shipment origin, product value, and applicable customs and tax rules.

Unless checkout expressly confirms that a particular import tax or customs charge has been collected and settled by us, such charges may be payable by the recipient directly to the relevant customs authority or carrier.

For European destinations, including Norway, tax and import treatment depends on the applicable local rules and the shipment's customs arrangements. Norway is not an EU member state, and its import procedures may differ from those applicable within the EU.

Please review the charges displayed at checkout and any destination-specific disclosures before placing an order. Carriers may contact you for information or documents reasonably required for customs clearance.

If additional charges arise because of incorrect shipping or customs documentation supplied by us, we will take reasonable steps to correct the issue and bear the reasonable corrective costs for which we are responsible.

We do not represent that all international orders are free of import duties, VAT, or other border-related charges. Mandatory consumer protections remain unaffected.

6. Order Tracking and Split Shipments

Once your order has been dispatched and a tracking number is available, we will send the tracking information to the email address associated with your order.

The first tracking update generally appears within 24–48 hours after dispatch, although carrier systems may take longer to register a shipment.

You may track your order through our Order Tracking page or the relevant carrier's tracking service.

If your order is shipped in multiple parcels, you may receive separate tracking numbers. We will not charge an additional shipping fee solely because an order is divided into multiple shipments.

7. Changing a Shipping Address

If you need to correct your shipping address, contact us as soon as possible at info@elovrane.com. Include your order number and the complete corrected address.

Address changes are generally possible only before the parcel is handed to the carrier. We cannot guarantee that a requested change can be completed after fulfillment processing has begun.

We do not charge an administrative address-change fee for an approved correction made before carrier handoff. If a requested change would increase the actual shipping cost, we will explain the additional amount and obtain your agreement before applying it.

After carrier handoff, address changes or redelivery requests may be unavailable or subject to carrier restrictions. We will explain any applicable carrier charge before requesting a paid change or redelivery service.

8. Processing Delays and Unavailable Items

If we expect a material delay in processing your order, we will make reasonable efforts to notify you, explain the reason where known, and provide a revised estimate when available.

If an item becomes unavailable after an order has been accepted, we will contact you and explain the available options. Depending on the circumstances, you may agree to wait, accept an alternative item at an agreed price, or cancel the affected unshipped item or order.

We will not treat silence as consent to an indefinite delay or an alternative product. If we cannot fulfil an accepted order and no alternative arrangement is agreed, we will cancel the affected unshipped items and refund the amounts due.

If we cancel an entire unshipped order because we cannot fulfil it, we will refund all amounts paid for that order, including the original shipping charge. We generally aim to initiate the refund within seven calendar days after cancellation is confirmed, or sooner where required by applicable law. Payment providers and banks may require additional time to post the refund.

9. Tracking Delays, Lost Parcels, and Delivery Disputes

If tracking has not updated for three business days or the estimated arrival date has passed, please contact us at info@elovrane.com with your order number.

We aim to contact the carrier within one business day after receiving or identifying a reported issue, provide progress updates approximately every two business days where information is available, and generally seek to resolve an investigation within five to seven business days after it begins.

If the carrier confirms that a parcel is lost, or if the parcel cannot be located after seven business days of investigation and no reasonable delivery estimate is available, you may choose an appropriate remedy, including a replacement at no additional charge or a refund, subject to applicable law.

If the entire order is lost and a refund is due, the refund will include the original shipping charge. We will not require you to wait for an insurance claim or carrier reimbursement before providing a remedy that is already due.

If tracking shows that a parcel has been delivered but you have not received it, please contact us promptly. You may check your mailbox, building reception, entrance, or other household members, but these checks do not prevent you from reporting a missing delivery.

We will review available delivery evidence and investigate the matter. We will not automatically reject a claim solely because the carrier's tracking system shows a delivered status. Where the evidence indicates a misdelivery or the carrier cannot substantiate delivery after a reasonable investigation, we will provide an appropriate remedy under applicable law.

10. Damaged Parcels, Missing Items, and Returns to Sender

If your parcel arrives damaged, an item is missing, or you receive an incorrect product, please contact us as soon as reasonably possible at info@elovrane.com. Include your order number and a description of the problem.

Photographs of the affected item, packaging, or shipping label may help us investigate. An unboxing video is not mandatory for reporting a shipping problem. We generally aim to respond within one business day and propose an appropriate solution within five to seven business days, depending on the circumstances and the information available.

For verified fulfillment errors, incorrect products, missing items, or transit damage, we will provide an appropriate remedy and cover necessary return or replacement shipping costs where we are responsible under this Policy or applicable law.

If a parcel cannot be delivered because of an incomplete address supplied by the customer, refusal of delivery, missed collection, or an unresolved customs request, we will make reasonable efforts to contact you and explain the available options.

Any charge for redelivery or return transport attributable to the customer must be actual, reasonable, permitted by law, and disclosed before it is charged. We will obtain your agreement before arranging a new paid shipment where required.

If a delivery failure results from an error in our shipping documentation or another error for which we are responsible, we will bear reasonable corrective costs and provide an appropriate replacement or refund where required.

Nothing in this section excludes or limits statutory cancellation, withdrawal, delivery, refund, or other consumer rights.

11. Shipping Protection and Customer Support

We do not separately charge customers for shipment insurance or package-protection services at checkout. This does not limit your rights if an order is lost, damaged, or not delivered as required by applicable law.

For shipping questions, tracking problems, delivery disputes, or assistance with an order, please contact:

Elovrane LLC
Email: info@elovrane.com
Phone: +1 (623) 274-1818
Address: 2116 W MARCO POLO RD, PHOENIX, AZ 85027-4154, USA
Contact form: https://elovrane.com/contact-us/

For additional information about cancellations, returns, and refunds, please review our Return & Refund Policy and Terms of Service.