Privacy Policy

Last updated: October 23, 2026

1. Who We Are and What This Policy Covers

This Privacy Policy explains how Elovrane LLC ("Elovrane," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit https://elovrane.com/, browse our products, place an order, create an account, subscribe to marketing emails, contact customer service, or submit a product review.

Elovrane LLC is a limited liability company based in Arizona, United States. We sell women's sleepwear, loungewear, and intimates to consumers in the United States and supported international markets.

Business and privacy contact:
Elovrane LLC
2116 W MARCO POLO RD, PHOENIX, AZ 85027-4154, USA
Email: info@elovrane.com
Phone: +1 (623) 274-1818

This Policy should be read together with our Cookie Policy, Terms of Service, Shipping Policy, and Return & Refund Policy.

2. Personal Information We Collect

Information You Provide

Depending on how you use our website, we may collect the following information:

  • Account information: Your name, email address, login credentials, and other information you choose to add to your account, if you create one.
  • Order information: Your name, recipient's name, email address, telephone number, shipping address, billing address where needed, purchased products, sizes, quantities, order history, and transaction status.
  • Customer service information: Your name, email address, optional telephone number, order number, messages, correspondence, and information needed to handle your questions, complaints, returns, refunds, or exchanges.
  • Review information: Review text, ratings, and photographs you voluntarily submit through our website.
  • Marketing preferences: Your email address, subscription status, and preferences when you sign up for promotional communications.

Payment Information

Payments are processed through the payment service made available at checkout. Depending on the payment method, the payment provider may collect your payment-card details or other payment credentials directly. We may receive transaction identifiers, payment status, the payment method used, and limited card information such as the card brand or last four digits where supplied by the provider.

We do not intentionally collect or store full payment-card numbers or card security codes (CVV/CVC) on our website. The payment methods available for a particular order are those displayed at checkout.

Information Collected Automatically

When you browse our website, we may collect technical and usage information, including your IP address, browser type, device characteristics, approximate location inferred from your IP address, pages viewed, referral information, onsite searches, clicks, shopping-cart activity, and website interaction events.

We do not actively request precise GPS location data through our website. Cookies and similar technologies may collect additional identifiers or usage information, as explained in our Cookie Policy.

Information About Other People

If you purchase a product for another person, we process the recipient's name, contact details, and delivery information as necessary to complete the order. Please ensure that you are entitled to provide another person's information to us for this purpose.

Information Required to Complete an Order

Certain information, such as your name, delivery address, contact details, and payment-related information, is necessary to process and deliver an order. If you do not provide the required information, we may be unable to accept or fulfil your purchase.

3. How and Why We Use Personal Information

We use personal information for the purposes described below. Where the EU/EEA General Data Protection Regulation (GDPR) applies, we rely on an appropriate legal basis for each relevant processing activity.

  • Order processing and delivery: To manage shopping carts, process orders, arrange payments, prepare shipments, send order confirmations, provide tracking information, and deliver purchased products. Where GDPR applies, the primary legal basis is the performance of a contract.
  • Customer service and returns: To respond to inquiries, manage exchanges and refunds, investigate delivery problems, and resolve complaints. The legal basis may be contract performance or our legitimate interests in providing customer service and resolving disputes, as applicable.
  • Legal and financial obligations: To maintain accounting records, meet tax obligations, respond to lawful requests, and comply with other applicable legal requirements. The legal basis is compliance with a legal obligation where applicable.
  • Website security and fraud prevention: To protect accounts, investigate suspicious transactions, prevent abuse, and maintain website security. Where GDPR applies, we may rely on legitimate interests, subject to the applicable balancing assessment and your rights.
  • Account management: To create and maintain optional customer accounts and provide account-related services. The legal basis is generally contract performance or steps taken at your request.
  • Product reviews: To display and manage customer reviews and moderate content. The legal basis depends on the feature and circumstances and may include legitimate interests or consent where required.
  • Marketing communications: To send promotional emails where you have subscribed or where another lawful basis is available under applicable law. Where consent is required, we rely on your consent.
  • Analytics and advertising: To understand website performance, measure advertising effectiveness, and, where permitted, support advertising and audience measurement. Non-essential tracking is subject to consent requirements and applicable privacy choices.

We do not treat the placement of an order or the sending of an order confirmation as automatic consent to receive promotional emails.

Where we rely on legitimate interests under GDPR, those interests may include protecting our business against fraud, securing our website, managing customer relationships, and defending or exercising legal claims. We consider applicable data protection requirements and individual rights when relying on this legal basis.

4. Cookies, Advertising, and Marketing Choices

Cookies and Similar Technologies

Our website uses cookies and similar technologies to support core functionality, remember preferences, understand website usage, and measure advertising performance. We use CookieYes to present and manage cookie preferences where that service is enabled on our website.

Cookies may be grouped into categories such as necessary, functional, analytics, performance, and advertising cookies. The specific cookies and technologies used depend on the features enabled on the website. Our Cookie Policy provides additional information.

Necessary cookies may be used to provide services you request, such as maintaining a shopping cart, supporting checkout, or remembering privacy preferences. Where consent is required, non-essential analytics and advertising cookies will be activated only after the required consent has been obtained. You may change or withdraw your cookie preferences through the website's cookie-settings control.

Advertising and Measurement

We use Meta Pixel for advertising measurement where enabled on our website. Advertising technologies may collect or receive information such as browser identifiers, device information, pages visited, and certain website events. Depending on the configuration and your privacy choices, this information may be used to measure advertisements, understand conversions, or support relevant advertising.

We do not sell customer mailing lists for monetary consideration. However, sharing personal information or identifiers with advertising platforms may be considered a sale, sharing, or targeted advertising under certain privacy laws, even when no money is exchanged directly for the information.

Where applicable law provides a right to opt out of the sale or sharing of personal information or targeted advertising, you may submit a request by emailing info@elovrane.com. We will also honor recognized browser-based opt-out preference signals, including Global Privacy Control, where required by applicable law.

Marketing Emails

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the message or contacting us at info@elovrane.com.

Unsubscribing from marketing emails does not prevent us from sending necessary non-promotional communications relating to an existing order, payment, delivery, refund, account security, or customer service request.

5. Who May Receive Personal Information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Policy, including the following categories of recipients:

  • Website and hosting providers: Providers supporting our website platform, hosting, technical maintenance, security, and data storage, including WordPress and Hostinger where used.
  • Payment service providers: The provider that processes the payment method selected at checkout, to authorize, process, verify, or refund transactions and help prevent fraud.
  • Customer service and email providers: Providers that help us manage customer inquiries, send order confirmations, deliver transactional emails, and manage marketing subscriptions.
  • Warehouse and fulfillment providers: Partners that store, prepare, pack, or dispatch products and handle eligible returns.
  • Shipping and delivery providers: DHL, FedEx, or another carrier actually assigned to an order, to arrange delivery, provide tracking, and investigate shipping problems.
  • Cookie and advertising providers: CookieYes, Meta, and other analytics or advertising providers to the extent the relevant services are enabled and used in accordance with applicable law and your privacy choices.
  • Professional advisers: Lawyers, accountants, auditors, insurers, and other professional advisers where reasonably necessary.
  • Authorities and other parties: Courts, regulators, law enforcement agencies, or other parties where disclosure is required or permitted by law, necessary to protect legal rights, or connected with a lawful business transaction subject to appropriate safeguards.

We limit disclosures to information reasonably necessary for the relevant purpose. Service providers processing information on our behalf are expected to handle it in accordance with applicable contractual, confidentiality, security, and data protection requirements.

We do not authorize our warehouse or delivery partners to use customer delivery details for their own independent marketing purposes.

6. International Data Transfers

Elovrane LLC is based in the United States and serves customers in supported international markets, including certain European countries. Personal information may therefore be processed or accessed in the United States and in other countries where our actual hosting, payment, customer service, fulfillment, shipping, analytics, or advertising providers operate.

Where applicable data protection law restricts international transfers, we will use a lawful transfer mechanism appropriate to the circumstances. Depending on the transfer, this may include an applicable adequacy decision or appropriate safeguards, such as standard contractual clauses, together with any additional measures required by law.

Where required by applicable law, you may contact us at info@elovrane.com for further information about the safeguards relevant to an international transfer.

7. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, taking into account the nature of the information, the purpose of collection, applicable legal requirements, and the need to establish, exercise, or defend legal claims.

  • Account information: Generally retained while your account remains active and for a reasonable period afterward where necessary for security, recordkeeping, or legal compliance.
  • Order and financial records: Retained for the periods required by applicable tax, accounting, consumer protection, and other legal obligations.
  • Customer service and dispute records: Retained for the time needed to resolve the relevant matter and, where appropriate, for applicable legal limitation periods.
  • Marketing information: Retained while you remain subscribed or until you withdraw consent or otherwise opt out, subject to any limited retention needed to record and respect your preferences.
  • Website logs and analytics information: Retained according to operational, security, analytics, and legal requirements and, where applicable, the retention settings of the relevant service.
  • Cookie information: Retained according to the relevant cookie's lifespan, the settings of the applicable service, and the choices you make through our cookie-management controls.

When personal information is no longer needed, we will take reasonable steps to delete it or render it no longer identifiable, unless we are legally required or otherwise permitted to retain it. Backup copies may remain temporarily until they are overwritten through normal backup cycles.

8. Your Privacy Rights and How to Exercise Them

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information, subject to applicable legal exceptions.
  • Request restriction of certain processing activities.
  • Request a copy of certain information in a portable format where applicable.
  • Object to processing based on legitimate interests where applicable.
  • Withdraw consent for processing based on consent, without affecting the lawfulness of processing that occurred before withdrawal.
  • Opt out of the sale or sharing of personal information or targeted advertising where such rights apply.
  • Appeal a decision concerning a privacy request where applicable law provides that right.

To exercise a privacy right, email info@elovrane.com and describe your request. Please include enough information for us to understand and process it. We may take reasonable steps to verify your identity and, where permitted, may ask an authorized agent to provide evidence of authority.

We will not ask you to provide your full payment-card number or card security code to verify a privacy request. We will respond within the time required by applicable law. If we cannot fulfil a request in full, we will explain the applicable reason or legal exception where required.

If you are located in the EU/EEA and believe that our processing violates applicable data protection law, you may lodge a complaint with the competent data protection supervisory authority in your country or place of residence, work, or the alleged infringement, as applicable.

Where US state privacy laws apply, you may also have rights concerning access, correction, deletion, opt-out of certain disclosures or targeted advertising, and equal treatment when exercising your privacy rights. We will process such requests in accordance with the laws applicable to your request.

You may manage cookie preferences through the website's cookie-settings control. Withdrawing consent does not affect processing that was lawful before withdrawal.

9. Children's Privacy

Our products and services are intended for adult shoppers and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through our website.

If you believe a child has provided personal information to us, please contact info@elovrane.com. We will review the matter and take appropriate steps in accordance with applicable law.

10. Security and Automated Processing

Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. The safeguards used depend on the nature of the information and the risks associated with its processing.

No website, internet transmission, or electronic storage system can be guaranteed to be completely secure. You should use appropriate account credentials and contact us promptly if you suspect unauthorized access to your account or order information.

Fraud Prevention and Automated Tools

We and our service providers may use automated tools to identify suspicious transactions, unusual account activity, security threats, or potential fraud. Such tools may generate alerts or risk indicators that help us review a transaction or protect our website.

Where applicable law provides specific rights relating to decisions based solely on automated processing that produce legal or similarly significant effects, we will respect those rights and provide the information or safeguards required by law. We do not intend to remove mandatory rights to human review or other applicable protections.

11. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website features, service providers, data processing activities, or legal obligations.

When we make changes, we will update the date shown at the top of this page. Where required by applicable law, we will provide additional notice or obtain consent before implementing changes that require it.

We encourage you to review this Policy periodically to understand how your personal information is handled.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how your personal information is handled, please contact us:

Elovrane LLC
2116 W MARCO POLO RD, PHOENIX, AZ 85027-4154, USA
Email: info@elovrane.com
Phone: +1 (623) 274-1818
Website: https://elovrane.com/contact-us/