Order Tracking
Wondering where your order is? Check the latest available status and delivery progress of your order at any time.
Track Your Order
Enter your order information or tracking number below to view the latest available shipping updates. Once your order has shipped, the carrier and tracking number will also be sent to the email address used when placing your order.
Shipping Help
Order & Shipping Information
When Can I Start Tracking My Order?
Once your order has been processed and handed over to the shipping carrier, we will send you a shipping confirmation email containing the carrier details and tracking number.
Orders are primarily shipped with FedEx or DHL. The carrier used for your order will depend on the destination, package, and shipping arrangements.
Please keep in mind that tracking information may not appear immediately after you receive your shipping confirmation email. Once a package has been handed to the carrier, it can take some time for the first scan to appear in the carrier's system.
If this happens, please check the tracking page again a little later.
Your Order May Arrive in More Than One Package
If your order contains multiple items, they may occasionally be shipped separately depending on inventory location and fulfillment arrangements.
When this happens, each package may have its own tracking number and may arrive at a different time.
If only part of your order has arrived, please check your shipping confirmation emails for additional tracking numbers before contacting us. The remaining items may still be in transit.
Why Hasn't My Tracking Information Updated?
If your order has already shipped but the tracking status has not changed for a while, this does not necessarily mean that your package has stopped moving.
Packages do not always receive a new scan while traveling between carrier facilities. Tracking updates may also take longer during weekends, holidays, severe weather, or periods of high shipping volume.
We recommend checking again later for the latest available update.
If your tracking information has not updated for an extended period, or if the carrier displays an unusual delivery status, please contact our customer care team and provide your order number and tracking number. We will help you look into the shipment.
Can't Find Your Tracking Number?
Once your order has shipped, tracking information will be sent to the email address entered when your order was placed.
If you cannot find the email, please check your spam, junk, or promotions folder first.
Still unable to locate your tracking information? Contact us at info@elovrane.com and include your order number and the email address used when placing the order.
Our customer care team usually responds within 24 hours.
We're Here to Help
If you have questions about your shipment, delivery status, tracking information, or an order that appears to be delayed, contact our customer care team and include your order number whenever possible.
