Cancellation Policy

Last updated: October 23, 2026

This Cancellation Policy explains how to request cancellation of an order placed on elovrane.com. It is operated by Elovrane LLC. This policy describes our order-processing procedure and does not replace or limit any mandatory rights you may have under applicable consumer law, including statutory withdrawal rights described in our Return & Refund Policy.

1. How to Request an Order Cancellation

To request cancellation, email info@elovrane.com as soon as possible. Include your order number, the name and email address used at checkout, and a clear statement that you want to cancel the order or specified items.

Please contact us promptly, ideally within 12 hours after placing your order. This is a recommendation intended to improve the chance that we can stop fulfillment; it is not a guaranteed cancellation window. Orders are charged when they are placed, and an email requesting cancellation does not mean the order has been canceled. Please wait for our confirmation.

We do not currently offer a separate self-service order-cancellation portal. Cancellation requests must be sent by email and are reviewed against the order's current processing and shipping status.

2. Cancellation Depends on the Order Status

Order not yet in processing

If your order has not entered processing, we can generally cancel it. Once cancellation is confirmed, the amount refundable for the canceled order will be returned to the original payment method.

Order processing or picking has started

You may still request cancellation after processing or picking has started. We will check whether fulfillment can be stopped. If it can, we will confirm the cancellation and arrange the applicable refund. If it cannot be stopped, we will explain the status and you may use the applicable return procedure after delivery, subject to the Return & Refund Policy and mandatory consumer rights.

Order packed but not handed to the carrier

If your order has been packed but has not yet been handed to the carrier, we will make reasonable efforts to stop dispatch. Cancellation at this stage is not guaranteed because an order may move to dispatch before we can act on the request. We will tell you whether cancellation succeeded.

Order handed to the carrier

Once the parcel has been handed to the carrier and valid tracking is available, we generally cannot cancel or recall it. If delivery proceeds, you may request a return under our Return & Refund Policy. Please do not refuse delivery unless we specifically advise you to do so, as refusal may cause avoidable return-shipping or handling complications. This operational rule does not remove any statutory withdrawal or other rights that apply to your purchase.

3. Delayed Dispatch

We normally aim to process an order and hand it to the carrier within 1–2 calendar days after order confirmation. These are processing estimates, not a guarantee that a cancellation request can be handled before dispatch.

If we expect that an order will not be dispatched within that period, we will email you before the original dispatch window expires. We will explain the reason for the delay, provide a revised estimated dispatch date if available, and explain your options.

• You may agree to the revised dispatch arrangement and wait.
• You may cancel items that have not yet been dispatched and request the applicable refund.
• If the entire order remains unshipped and is canceled because of the delay, we will refund all amounts paid for that order, including the original shipping charge, without a cancellation fee.

Our delay notice will state a response deadline. If we do not receive your agreement to the proposed delay by that deadline, we will cancel the unshipped portion and arrange the applicable refund rather than treating silence as agreement to wait indefinitely. If a further delay occurs, we will contact you again.

For a cancellation under this delayed-dispatch process, we will initiate the refund through the original payment method within 7 calendar days after cancellation. The time for the funds to appear in your account depends on your payment provider or bank.

4. If We Cannot Fulfill an Order

If we confirm that an item is out of stock or that we otherwise cannot fulfill your order, we will contact you through the email address associated with your order within 1 business day after confirming the issue.

Depending on the circumstances, we may offer you the option to wait for stock or consider an available substitute. We will not replace an item with a different product without your agreement. If no acceptable alternative is available, or you choose to cancel, we will initiate the refund to your original payment method within 1–2 business days after cancellation is confirmed. Your bank or payment provider may need additional time to post the funds.

5. Partial Cancellations, Discounts and Shipping

If only some items in an order can be canceled before dispatch, we will explain which items are canceled and the amount to be refunded. The refund will be based on the amount actually paid for the canceled items, with any applicable discount allocation and shipping treatment handled according to the order terms and applicable law.

If the entire order has not shipped and is canceled because we cannot dispatch it as described in Section 3, the refund includes the original shipping charge and no cancellation fee applies. If only part of an order is canceled, we will confirm the refund calculation before processing it.

6. How Refunds Are Processed

Refunds for confirmed cancellations are normally returned to the original payment method. We do not automatically substitute store credit, a voucher or a gift card for a monetary refund. If the original payment method cannot accept the refund, we will contact you to discuss a lawful alternative and will not change the refund method without your agreement, except where applicable law requires otherwise.

We will notify you when the refund has been initiated. The date the refund appears in your account depends on the payment service provider and your bank; we cannot guarantee their posting time. Any mandatory statutory refund deadline takes precedence over the operational timelines in this policy.

7. Statutory Consumer Rights and Payment Disputes

This policy governs our practical process for requesting cancellation of an order. It does not limit mandatory rights under the law that applies to your purchase, including statutory withdrawal rights, remedies for faulty or non-conforming goods, or rights relating to non-delivery. If your order has already shipped, please consult our Return & Refund Policy for the relevant return and statutory-withdrawal process.

If you have raised a payment dispute with your payment provider or card issuer, you may still contact us about the order. We will review the matter and handle any refund consistently with the applicable payment-provider process, avoiding duplicate refunds. We will not require you to withdraw a payment dispute as a condition of considering an otherwise valid cancellation or refund request.

8. Contact Us

For cancellation requests, email info@elovrane.com and include your order number.

Elovrane LLC
2116 W MARCO POLO RD, PHOENIX, AZ 85027-4154, USA
Phone: +1 (623) 274-1818
Contact form: https://elovrane.com/contact-us/