Elovrane offers women’s sleepwear, lingerie and loungewear. Products are sold new. Product-specific descriptions, available sizes, colors and other details are shown on the relevant product page.

Please review the size and fit information shown on the product page before ordering. If you are unsure about a product or size, contact us at info@elovrane.com before placing your order.

We do not currently offer made-to-order products or pre-orders. Availability is subject to stock at the time your order is reviewed.

Yes. Guest checkout is available. Creating an account is optional and may make it easier to review order history, order status and saved account information.

Our stated checkout arrangement is to charge payment when the order is placed. Your order confirmation email indicates that we have accepted the order. If an order cannot be fulfilled, we will contact you and arrange an applicable refund.

Payment methods available for your purchase will be displayed at checkout. Please rely on the options actually shown there; payment methods that are not displayed are not available for that transaction.

The website may display prices in a currency selected automatically based on your location. The final currency and amount shown at checkout are the amounts to review before submitting payment. Your bank or payment provider may apply its own conversion rules or fees.

Product prices are presented with applicable product taxes as described on the site. Shipping charges, if applicable, are shown at checkout. For cross-border orders, import duties, customs-clearance charges or carrier import-handling fees may be charged separately by the destination authorities or carrier and may not be included in the checkout total.

Please check your inbox and spam or junk folder first. If you still cannot find the confirmation, contact info@elovrane.com and include the name and email address used for the order, along with any order details you have. Do not send your full card number or security code.

We currently identify delivery to the contiguous United States, excluding Alaska, Hawaii and remote areas we do not serve, and to the following European markets: France, Portugal, Italy, Belgium, Poland, Austria, the Netherlands, Spain, Czechia, Finland, Germany, Denmark, Estonia, Norway, Lithuania, Sweden, Ireland, Romania, Hungary and Greece. Available destinations are subject to the address options accepted at checkout.

Order processing is generally estimated at 1–2 calendar days. Public holidays, seasonal peaks, inventory checks or other operational issues may affect timing. If we expect a material delay, we will contact you with the available options.

Current carrier estimates are generally 1–5 business days after dispatch for eligible U.S. destinations and 2–5 business days after dispatch for supported European destinations. These are estimates, not guaranteed delivery dates, and do not include order-processing time. Customs, weather, holidays and carrier operations may cause delays.

An expedited option may be available at checkout. It shortens the estimated transit time after dispatch; it does not shorten the time needed to process or prepare an order. The available service and final price are shown at checkout.

The current listed rates are USD 7.99 for standard shipping and USD 12.99 for expedited shipping, where those options are available. The site may convert displayed prices to your local currency. The final shipping option and amount shown at checkout control.

Orders with a qualifying order amount of at least USD 129 are eligible for free standard shipping to supported destinations. Check your cart and checkout to confirm that the offer applies to your order. Free standard shipping does not mean expedited shipping is free.

We send the tracking number when the order has shipped and a tracking number is available. The first carrier scan is expected within approximately 24–48 hours after dispatch, but updates can take longer during weekends, holidays or busy periods. You can check the Order Tracking page or the carrier’s website.

Yes. Depending on stock location and fulfillment arrangements, items may ship separately or from different U.S. fulfillment locations. We do not add an extra shipping charge solely because an order is split into multiple shipments.

For cross-border deliveries, import duties, customs-clearance fees or carrier import-handling charges may be payable separately to the relevant authority or carrier if applicable. These charges are not included unless checkout or a specific order disclosure expressly says otherwise. The carrier may contact you for required information or payment.

Contact us as soon as possible at info@elovrane.com with your order number and corrected address. We may be able to update the address before the parcel is handed to the carrier, but dispatch can happen quickly and changes are not guaranteed. After dispatch, carrier changes may not be possible or may involve a fee. We will explain any known carrier fee and obtain your agreement before proceeding.

Contact us if tracking has not updated for 3 business days or the parcel has passed its estimated delivery date. We aim to respond within 1 business day and will contact the carrier to investigate. We normally provide progress updates every 2 business days and aim to offer a resolution within 5–7 business days after an investigation begins. If a parcel is confirmed lost, or its location remains unresolved after the stated investigation period, you may choose an eligible free replacement or refund.

Please contact us promptly with your order number and confirm the delivery address. You may check nearby delivery locations, household members or building reception while we investigate. We will review the available carrier records and follow up with the carrier. A delivery scan alone does not automatically prevent us from reviewing your report.

Our voluntary return policy allows eligible items to be submitted for return within 30 calendar days after delivery. For an order delivered in separate parcels, our published voluntary policy uses the last delivery date when assessing the return request for that order. Mandatory statutory rights, including any applicable EU/EEA withdrawal rights, apply independently and take priority where required.

Items should be in good condition, unwashed and unaltered, and not worn beyond reasonable try-on. Please include original tags and essential included accessories where practicable. Missing outer shipping packaging alone does not automatically disqualify an item. Discounted or clearance items are not excluded solely because they were on sale.

We do not apply a blanket “no returns” rule to all lingerie or intimate apparel. Any legally permitted hygiene exception for a specifically sealed product must be identified for that product before purchase and assessed under the applicable law. Product defects, incorrect items and other mandatory consumer remedies are handled separately.

Email info@elovrane.com or use our Contact Us page. Include your order number, the item(s), your contact email and the reason for return. Please wait for our confirmed return address and instructions before sending anything. A separate return authorization number is not currently required.

For voluntary returns due to preference, size or style, the customer generally pays the actual return shipping cost. We do not currently provide a general prepaid return label for change-of-mind returns. For verified defects, incorrect items, missing items, transit damage or other issues attributable to our fulfillment, we cover reasonable necessary return or replacement shipping as applicable.

For a normal voluntary return, we usually inspect the returned goods within 1–2 business days and initiate an approved refund within 7 calendar days after receipt and the necessary review. Refunds are normally sent to the original payment method. The time for funds to appear depends on your bank or payment provider. Statutory refund deadlines take priority where applicable.

You may request another available size, color or style. Exchanges depend on stock and the condition of the returned item. If a direct exchange is not feasible, we may refund the original item and you can place a new order. Any price difference and shipping costs will be explained before the exchange proceeds.

Please email info@elovrane.com as soon as possible with your order number. Contacting us within 12 hours is recommended to improve the chance of cancellation, but it is not a guaranteed cancellation window. We check the order status and try to stop processing or dispatch where possible. There is currently no separate self-service cancellation portal.

Once a parcel has been handed to the carrier, it usually cannot be canceled or recalled. After delivery, you may request a return under the applicable Return & Refund Policy. Please do not refuse a parcel unless we specifically advise you to do so.

If we confirm that an item cannot be fulfilled, we aim to notify you within 1 business day. We will explain any available alternatives, such as waiting for stock, choosing an acceptable substitute or canceling the affected item/order for a refund. We normally initiate a refund within 1–2 business days after a cancellation is confirmed; actual posting time depends on the payment provider or bank.

The current offers identified for the store are a 10% discount on the first qualifying order after an eligible email subscription and free standard shipping on qualifying orders of at least USD 129. Offer eligibility and the final discount or shipping status should be confirmed in the cart or checkout before payment.

The offer applies to eligible merchandise in the first qualifying order after subscription. It does not apply to shipping, taxes, VAT, customs duties, customs-clearance fees, gift cards or other non-merchandise charges. The offer is limited to one qualifying use per eligible subscription, and eligibility is not automatically restored after a cancellation or return.

We do not currently sell gift cards or operate a loyalty-points program, paid membership program or membership tiers. The email subscription discount is a promotion, not a paid membership or recurring purchase.

You can email info@elovrane.com, call +1 (623) 274-1818, or use our Contact Us page. Our usual response target is within 24 hours; during busy periods, weekends or holidays, a response may take up to 2 business days.

For privacy-related questions or requests, contact info@elovrane.com. Please review our Privacy Policy for more information about the personal information we handle and the choices available to you.