Customer Care

We're Here to Help

Have a question about a product, sizing, your order, shipping, returns, or anything else? Send us a message using the form, or contact us directly by email or phone. We typically respond within 24 hours.

How We Can Help

Product questions
Sizing & fit
Order status
Shipping & delivery
Returns & exchanges
Damaged or missing items

For questions about an existing order, please include your order number and the email address used to place the order. If an item arrived damaged, incorrect, or incomplete, please include photos when possible.

Contact Information

Email info@elovrane.com
Phone +1 (623) 274-1818
Customer Care Hours Monday to Friday 9:00AM-5:00PM MST

Messages received outside customer care hours will be reviewed when our team is next available.